Privacy Policy

This Privacy Policy explains how the flower shop website collects, uses, stores, and protects personal information when you browse the website or send a flower shop enquiry.

1. Who We Are

The flower shop website provides information about flowers, bouquets, arrangements, and flower services. Personal information submitted through the website is handled only for website support, enquiry review, and related communication.

2. Information We Collect

2.1 Information you provide directly

When you send a flower shop enquiry, we may collect:

• Your name, email address, and phone number
• Preferred flowers, bouquets, and requested service details
• Preferred date, time, and general delivery information
• Basic delivery or order information needed to understand your request
• Messages or questions you include in the enquiry

2.2 Information collected automatically

When you use the website, limited technical information may be collected, such as:

• Device type, operating system, and browser type
• IP address and basic technical information
• Pages visited and general website activity
• Cookie and browser storage information

2.3 Information from third parties

The flower shop website does not intentionally purchase personal information from data brokers. Limited technical information may be processed by services used to host, secure, or maintain the website.

3. How We Use Your Information

We use personal data for the following purposes:

• To review and respond to flower shop enquiries
• To understand the requested flowers or flower service
• To discuss suitable order, pickup, or delivery dates and times
• To communicate about an existing flower enquiry
• To protect website forms from spam and misuse
• To maintain and improve the website
• To meet applicable legal requirements

4. Legal Basis for Processing

Personal information is processed when it is reasonably necessary to respond to a flower shop enquiry, provide requested website functionality, maintain website security, or meet a legal requirement.

• Flower enquiry — processing information needed to review and answer your flower shop request
• Legitimate interests — maintaining website security, preventing misuse, and improving website operation
• Legal obligation — processing information where required by applicable law
• Consent — used where consent is required for optional cookies or other non-essential technologies

5. Sharing Your Information

We do not sell your personal data. We share information only in limited circumstances related to providing and maintaining the flower shop website.

• Service providers: hosting, form delivery, email and website maintenance providers may process limited information needed to operate the service.
• Flower shop staff: relevant enquiry details may be reviewed by people responsible for responding to flower shop requests.
• Legal requirements: information may be disclosed when required by law or when reasonably necessary to protect the website and its users.
• Business changes: information may be transferred if the operation of the flower shop website changes or is transferred to another operator.

6. Children's Privacy

The flower shop website is intended for adults requesting flower products and services. We do not intentionally collect personal information from children or create profiles for children.

• Visitors should not submit personal information belonging to a child through the flower shop enquiry form.
• Only information reasonably needed to review a flower shop enquiry should be provided.
• We do not intentionally use children's information for advertising or marketing.
• If information about a child is submitted by mistake, a request may be made to have it reviewed or deleted.

7. Cookies

We use cookies and similar browser technologies to operate and improve the flower shop website. These technologies may remember basic preferences and help keep website forms secure. For more information about cookie use and preferences, please read our Cookie Policy.

8. Data Retention

We retain flower shop enquiry information only for as long as it is reasonably needed to review requests, communicate with visitors, maintain website records, or meet applicable legal requirements. Older enquiry records may be removed during routine data cleanup.

9. Your Rights

Depending on applicable privacy laws, you may have rights regarding the personal information submitted through the flower shop website.

• Right of access — to ask what personal information we hold about you
• Right to correction — to request correction of inaccurate information
• Right to deletion — to request removal of information where applicable
• Right to restriction — to ask that certain processing of your information be limited
• Right to object — to object to certain uses of your information where applicable
• Right to withdraw consent — where processing is based on your consent

To ask about your personal information, contact the flower shop website operator through the available contact route. Requests should include enough information to identify the relevant enquiry.

10. International Transfers

Some technical service providers used to operate the flower shop website may process information in different locations. Where personal information is transferred, reasonable safeguards should be used to protect it and maintain appropriate privacy standards.

11. Security

We use reasonable technical and organisational measures to protect flower shop enquiries from unauthorized access, loss, misuse, or alteration. These measures may include secure hosting, access controls, form protection, and regular website maintenance. No online system can guarantee complete security, so visitors should avoid submitting passwords, payment card details, or other highly sensitive information through the website form.

12. Changes to This Policy

We may update this Privacy Policy when the flower shop website, enquiry process, or information handling practices change. The current version should explain the practices that apply to the website at the time of your visit.

13. Contact Us

If you have questions or concerns about this Privacy Policy or the way flower shop enquiry information is handled, please contact the website operator through the available contact route.

• Email: [email protected]
• Contact: Flower Shop Support
• Response time: Privacy enquiries are reviewed within a reasonable period.